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Frequently Asked Questions
What is this device?
What is this device?
It’s a multi-function scalp-care brush that combines 630 nm red-light therapy, real grasp massage, and a built-in 6 mL liquid tank that delivers serum directly to the scalp through 8 liquid-guide balls and 72 rounded comb teeth.
Does it hurt the scalp?
Does it hurt the scalp?
No. The rounded teeth and “grasp & knead” action are designed to be strong but non-scratchy. Most users describe it as a firm, relaxing massage.
Who can use it?
Who can use it?
Suitable for men and women. It’s designed for oily, sensitive, or flaky scalps, thinning hair, weak roots, and for people who want a relaxing scalp massage.
What issues can it help with?
What issues can it help with?
Helps reduce scalp oiliness and dandruff, soothe irritation, improve micro-circulation, support stronger roots, and improve the look of hair density when used consistently with a healthy routine.
When will I see results?
When will I see results?
Many users notice scalp comfort (less oil/itch) in 2–4 weeks, with visible fullness and stronger roots developing over 6–12 weeks. Some customers have also reported fuller, healthier-looking hair in as little as 30 days. Results vary by individual and routine.
Is this laser light? Is it safe?
Is this laser light? Is it safe?
It uses LED red light (~630 nm), not lasers, and contains no UV. Avoid staring directly into the LEDs. If you have photosensitivity or a medical condition, consult a professional before use.
How often should I use it?
How often should I use it?
Most customers use it 3–5 times per week (or daily if comfortable), 10 minutes per session.
Can I use it with shampoo, oils, or serums?
Can I use it with shampoo, oils, or serums?
Yes. It’s IPX7 waterproof for shower use. For the tank, use light, water-based products. Thick or gritty formulas may clog—clean the tank regularly.
Will it tangle curly/coily hair?
Will it tangle curly/coily hair?
The rounded teeth are designed to glide, but always move slowly and avoid dragging through tight tangles.
Is it safe for color-treated hair?
Is it safe for color-treated hair?
Yes. It doesn’t use heat or chemicals.
Is there any cautions?
Is there any cautions?
Do not use on broken/irritated skin. People with photosensitivity, seizure disorders, implanted medical devices, or who are pregnant/breastfeeding should consult a healthcare professional before use.
Is it waterproof?
Is it waterproof?
Yes, IPX7 (can be rinsed; do not submerge for prolonged periods or use while charging).
How do I clean it?
How do I clean it?
Rinse the head under running water after use. Empty and rinse the tank with warm water; let dry. Regular cleaning helps prevent clogging.
What are the battery details?
What are the battery details?
1400 mAh rechargeable battery, Type-C charging, ~3 hours to charge, and about 40–60 minutes of use per charge. Auto 10-minute safety timer.
How heavy is it?
How heavy is it?
About 226 g, portable for home or travel.
Do you ship worldwide?
Do you ship worldwide?
Yes. We offer free worldwide shipping.
How long does delivery take?
How long does delivery take?
Orders are usually processed within 1–3 business days. After dispatch, delivery times are approximately:
- United States & United Kingdom: 7–12 business days
- Australia & Germany: 8–14 business days
- Canada: 10–15 business days
- Other International Locations: 10–20 business days
Delivery times may vary depending on local customs and courier delays. Once shipped, you’ll receive an email with a tracking link. Also, you can track your order Here.
Do you offer returns?
Do you offer returns?
Yes. We have a 30-Day Return Policy from the date of delivery. To qualify, items must be unused, in original packaging, and pre-approved by our support team with an RMA (Return Merchandise Authorization). Please review our full Return & Refund Policy for details.
How long does a refund take?
How long does a refund take?
Once your return is received and inspected, we will notify you. If approved, refunds are processed back to your original payment method within 5–10 business days (processing times may vary by bank).
What if my item arrives damaged or defective (DOA)?
What if my item arrives damaged or defective (DOA)?
If your item arrives damaged, defective, or not as described, please contact us at support@ventinio.comwithin 7 days of delivery with photos or video evidence. Our team will review and provide an RMA along with the return address. Once approved, we’ll arrange a replacement or refund according to our Return Policy.
30-Day Return Assurance
Free Worldwide Shipping
Customer Support Within 24h
Secure & Easy Checkout
30-Day Return Assurance
Free Worldwide Shipping
Customer Support Within 24h
Secure & Easy Checkout
30-Day Return Assurance
Free Worldwide Shipping
Customer Support Within 24h
Secure & Easy Checkout
30-Day Return Assurance
Free Worldwide Shipping
Customer Support Within 24h
Secure & Easy Checkout
30-Day Return Assurance
Free Worldwide Shipping
Customer Support Within 24h
Secure & Easy Checkout
30-Day Return Assurance
Free Worldwide Shipping
Customer Support Within 24h
Secure & Easy Checkout
30-Day Return Assurance
Free Worldwide Shipping
Customer Support Within 24h
Secure & Easy Checkout
30-Day Return Assurance
Free Worldwide Shipping
Customer Support Within 24h
Secure & Easy Checkout
30-Day Return Assurance
Free Worldwide Shipping
Customer Support Within 24h
Secure & Easy Checkout
30-Day Return Assurance
Free Worldwide Shipping
Customer Support Within 24h
Secure & Easy Checkout